Return and Refund Policy
If you are not satisfied with the product you purchased from https://Ignisnails.com, we will gladly accept refunds and returns within 30 days of shipment and 7 days of delivery (excluding opened items). Contact customer service and follow the guide.
Refund Conditions:
You need to contact customer service to apply for a refund within the specified time, that is,within 30 days after the shipment date or within 7 days after the package delivery date.Once the specified time is exceeded, we will no longer accept your refund request.
1. If the refund is due to the customer’s subjective reasons, such as not liking it, no longer wanting it, etc., rather than quality reasons or abnormalities of the product., please follow the specific case:
- Case 1:
Product has been packed but has not yet been shipped from the warehouse, we will refund the money, but we will charge a handling fee of 20% of the product price as labor costs. - Case 2:
Product has been shipped or you have received it, and it is not due to objective reasons, such as product quality problems, product damage, etc., refunds are not guaranteed and generally non-refundable.
2. Unless it is our fault, any original shipping or return shipping fees are not refundable.
Once your return request is approved, you will receive an email with instructions on how and where to send your return. Please ship the item to the address provided in the email and provide us with the tracking number of your return, and we will process your refund. You will typically receive your refund within 3 to 5 business days.
Due to hygiene, safety and cleaning standards, all returned products must be new, unused and in the same condition you received it.
1.Since our products are sold all over the world, although the probability is extremely small,your package may encounter customs clearance problems. In this case, please first contact our customer service for assistance.info@ignisnails.com)
①.If the goods are seized and cannot be shipped normally due to reasons on the brandside, our customer service will assist in making a full refund.
②.However, if the package is shipped normally after customs clearance, and you refuse to pick it up or wait for it, we cannot guarantee a full refund.
2.If the package is delivered to the wrong address due to the customer flling in the wrong address, we will provide the logistics supplier’s information to assist in changing the address,but no refund will be given.
3.We prefer to handle each case individually to ensure the best customer service and overall satisfaction. Please be patient after submitting a refund request.
Refund Types:
Compensation Standard:
Amount paid in the order (excluding shopping fee)
Case1:
Logistics not delivered, no exceptions but no update.
Judgment Basis:
①Normal Conditon:
If the product is not received within 45 days from the date of shipment, it will be deemed lost.
②Special Conditon:
If due to the problem of contry/region or force majeure such as bad weather, human factors or customs clearance, the time may be extended to 60 days.
③Tips:
If the logistics status has shown Alert, you can submit an application directly.
Case 2:
The logistics showed that the product was delivered but you did not receive it.
Judgment Basis:
Provide one of the proofs:
①Proof of loss provided by the logistics company
②Video footage of the scene (e.g. stolen)
③Police Certificate
④Written documents provided by other qualified personnel.
Application Deadline: within 7 days of package delivery
Compensation Standard:
Depending on the extent of damage, the maximum total amount paid in the order. (excluding shopping fee)
Application Deadline: within 7 days of package delivery.
Judgment Basis:
①Provide order screenshots & damaged product images/videos
②Damage caused by the consumer cannot be compensated
③Subject to the final approval of the claims assessment
Compensation Standard:
Depends on the degree of delay and compensation is based on logistics time.
①Normal Condition:
If you do not receive the product within 20 days after shipment, it will be considereddelayed.
②Special Condition:
If due to the problem of contry/region or force majeure such as bad weather, human factors or customs clearance, the time may be extended to 45 days.
Application Deadline:
The application must be submitted within 90 days of the purchase date after meeting thedelay conditions.
In order to save communication time and solve problems efficiently, please carefully read the policy when submitting a refund application to customer service and select the refund typeslisted in the policy. Please describe the problem and submit relevant image or video.
*The above content is the criticism standard, all compensation is subject to final review.
